Every call gets answered, including the one at 7pm.
The call center lane picks up on the first ring, knows your prices and your calendar, books the job, and has the confirmation text sent before the customer hangs up.
One config, written from your answers, drives every node on every lane.
What today looks like
You already know how this part goes.
Calls come in while you are under a truck, up a ladder, or standing in front of another customer.
Voicemail is where leads go to die. Most people hang up and call the next name on the list.
A receptionist costs more than the jobs they save, right up until the week they would have saved four.
The nodes on this lane
Each one handles its piece the way you would.
Every node reads the same config. When your answer changes, the behaviour changes with it.
- 01
Greeter
Answers in your business name, in the voice you picked, and works out what the caller actually wants before asking them to repeat it.
- 02
Qualifier
Asks the questions you would ask. Service area, job type, how urgent it is, whether they have used you before.
- 03
Scheduler
Reads your real calendar, offers the slots you would offer, and books it while they are still on the line.
- 04
Messenger
Sends the confirmation, the reminder the night before, and the message when you are running late.
- 05
Handoff
Knows which calls belong to a human and puts them through to you with the details already collected.
A day on this lane
What it actually does while you work.
7:12 am
A customer with no heat calls before you are awake. The lane books him for 9:30 and texts you the address.
10:40 am
Three calls land while you are on a roof. All three get answered, two get booked, one gets a callback on your calendar.
1:05 pm
Somebody asks about a job you have no pricing rule for. The lane says it will check and flags it for you instead of guessing.
4:50 pm
A cancellation opens the 6pm slot. The lane offers it to the caller who wanted an earlier time this morning.
8:30 pm
The after-hours call gets answered and triaged. Routine goes on tomorrow's book. A real emergency rings your cell.
What it plugs into
It works inside the tools you already pay for.
- Your business number, ported or forwarded
- Google Calendar, Outlook, or your scheduling tool
- SMS for confirmations and reminders
- Your CRM, or a shared sheet if that is what you use
If something you rely on has no way in, we tell you during the consultation rather than after you have signed.
Guardrails
What it will never do without you.
- It never quotes a price you have not approved in your configuration.
- It never books outside the hours, service area or job types you set.
- Anything it is not sure about comes to you rather than being invented.
What we ask you
A real sample from the call center consultation.
There are a lot more than five. These are the ones that shape the most of your config, so you can see what kind of answers we are after before you sit down with us.
- Q1What are the five calls you get most, and what do you say to each one?
- Q2What do you charge, and when do you refuse to quote over the phone?
- Q3Which jobs count as an emergency worth waking you up for?
- Q4How far will you drive, and what does the distance do to the price?
- Q5Who takes the call when it is not a new job?
Questions about this lane
Will my customers know it is not a person?
We tell you plainly: some will and some will not. You decide how it introduces itself, and we write that into the configuration. Owners who are straightforward about it tend to get a better reaction than owners who try to hide it.
What happens to my existing number?
You keep it. We either port it or forward it, whichever is less disruptive for you, and you can point it back at your own phone at any time.
Can it handle two calls at once?
Yes. That is most of the value. The second and third caller at 10:40 in the morning are the ones you are losing today.
Open the call center lane first.
Tell us how this part of your business runs today. You will leave the first call knowing whether this is the lane worth opening, even if the answer is that another one matters more.
The other lanes